Skip to main content

Why is my KYC verification still pending?

Digital Purse avatar
Written by Digital Purse
Updated over 2 months ago

If our automated AI verification system is unable to make an immediate decision, your document will be reviewed manually by our compliance team to finalize the verification.

This process typically takes 24–48 business hours. If you believe the review has exceeded 48 business hours, please contact our support team for assistance.

Did this answer your question?