Common FAQ
We’ve put together answers to some of the most common questions users ask.
By Digital Purse1 author30 articles
- Tell me about Digital Purse
- How can i create a card?
- Why is my card still showing as "processing"?
- How can I add more funds to my card?
- Is the non-reloadable card for one-time use only?
- How can I check my card balance?
- Why is my apple payment saying "purchase could not be completed"
- Can I link my card to PayPal?
- Why is AppStore saying my card is not valid in this store?
- Why is my card showing as unavailable on Google Play?
- Why can’t I verify my card on Apple Pay or Google Pay?
- Why is my card not being added to the Apple Pay wallet?
- How can I withdraw funds from my card?
- How can I get my card statement?
- Can I change the name or billing address on my card?
- I made a crypto payment, but it is still pending.
- Where can I use the DigitalPurse card?
- What is the card creation fee?
- What types of purchases are restricted?
- Why is my refund not in the card yet?
- Why does my spending transaction show as pending?
- Can I get a refund for my non-reloadable card?
- I made one purchase, but was charged twice.
- Can I withdraw from the ATM?
- How are chargebacks/disputes handled?
- The merchant declined my card, but took my money. Where is it?
- Why is my KYC verification still pending?
- Can I receive refunds on the card?
- Why is my bank transfer / momo payment not confirmed yet?
- I couldn’t find my issue listed on this article page.