Common FAQ
We’ve put together answers to some of the most common questions users ask.
Tell me about Digital Purse
How can i create a card?
Why is my card still showing as "processing"?
How can I add more funds to my card?
Is the non-reloadable card for one-time use only?
How can I check my card balance?
Why is my apple payment saying "purchase could not be completed"
Can I link my card to PayPal?
Why is AppStore saying my card is not valid in this store?
Why is my card showing as unavailable on Google Play?
Why is my card not being added to the Apple Pay wallet?
How can I withdraw funds from my card?
How can I get my card statement?
Can I change the name or billing address on my card?
I made a crypto payment, but it is still pending.
Where can I use the DigitalPurse card?
What is the card creation fee?
What types of purchases are restricted?
Why is my refund not in the card yet?
Why does my spending transaction show as pending?
Can I get a refund for my non-reloadable card?
I made one purchase, but was charged twice.
Can I withdraw from the ATM?
How are chargebacks/disputes handled?
The merchant declined my card, but took my money. Where is it?
Why is my KYC verification still pending?
Can I receive refunds on the card?
Why is my bank transfer / momo payment not confirmed yet?
I couldn’t find my issue listed on this article page.