Digital Purse

Some of our non-reloadable cards are processed manually by our online agents. If no agent is available to handle your request within a few minutes, processing may take several hours. Please contact support only if the processing time exceeds 24 hours.

Please note that only reloadable cards are processed automatically.

<b>Our standard processing hours are from 8:00 AM to 11:00 PM (WAT)</b>

Why is my card still showing as "processing"?

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