Common FAQ
We’ve put together answers to some of the most common questions users ask.
Tell me about Digital Purse
How can i create a card?
Why is my card still showing as "processing"?
Why is my card being declined?
Why is my apple payment saying "purchase could not be completed"
How can I add more funds to my card?
How can I check my card balance?
Can I link my card to PayPal?
Why is AppStore saying my card is not valid in this store?
Why is my card not working with Stripe payments?
Why is my card showing as unavailable on Google Play?
Why is my card not being added to the Apple Pay wallet?
How can I withdraw funds from my card?
How can I get my card statement?
Can I change the name or billing address on my card?
I made a crypto payment, but it is still pending.
Where can I use the DigitalPurse card?
What is the card creation fee?
What types of purchases are restricted?
Why is my refund not in the card yet?
Why is my bank transfer / momo payment not confirmed yet?
Why was my KYC card terminated?